Starting November 1, 2025, we will be introducing a 2.75% processing surcharge on credit card payments for software subscriptions, where permitted by state law.
What’s Changing?
A 2.75% surcharge will apply to credit card payments for software subscriptions.
*2% for payers in Colorado and Oklahoma
**Payers in Connecticut, Massachusetts, and Maine are exempt from surcharges
When Does the Change Take Effect?
This change takes effect November 1, 2025.
Why the Change?
This change reflects the costs we incur when processing credit card transactions. This change allows us to continue providing you with exceptional service and value.
By encouraging ACH payments, we can:
Maintain competitive subscription pricing for our customers
Continue investing in the service improvements you expect
How to Avoid the Surcharge
You can avoid this surcharge entirely by switching to ACH (Automated Clearing House) payments. ACH is:
Fee-free
Secure
Reliable
ACH payments are deducted directly from your bank account so there is no 2.75% credit card processing surcharge.
If you have any questions about this change, need assistance with setting up ACH payments, or have other billing-related inquiries, please email billing@insiderealestate.com.