What is Shilo?
Shilo is an AI-powered sales coaching platform built specifically for real estate. It listens to your recorded calls, grades them automatically, and delivers instant, actionable feedback—directly inside BoldTrail. For team leaders, it surfaces performance trends and coaching opportunities across your entire organization without requiring you to manually review a single call.
How Does It Work?
Shilo's integration with BoldTrail is native, meaning everything happens where you already work—no switching between tools, no extra steps.
For Agents:
Enable call recording on your BoldTrail Smart Number
After each call, Shilo automatically analyzes the conversation
Coaching insights appear directly in your BoldTrail contact timeline—including a 1–5 star rating, key moments from the call, and specific feedback on what went well and where to improve
Shilo's AI Call Grading Engine is trained on over 3 million real estate calls, so the feedback is specific to how real estate conversations actually work—not generic sales advice.
Beyond call analysis, Shilo also offers Role Play Simulation—a no-pressure environment where agents can rehearse past calls, practice handling objections, and refine their scripts before the next real conversation.
For Team Leaders & Admins:
Monitor performance trends across your entire team from a single dashboard
Drill into individual agent profiles to identify coaching opportunities
Track fair housing compliance with automatic keyword monitoring
Benchmark performance across your organization and celebrate top performers
Getting Started
Shilo is available through the BoldTrail Marketplace.
For admins: Visit the Marketplace, find the Shilo tile, and enable it for your account. Once connected, coaching insights will begin appearing in your agents' contact timelines automatically.
For agents: Ask your broker or team leader about enabling Shilo for your Smart Number calls.
Better on BoldTrail: When you choose BoldTrail, you get access to best-in-class partners like Shilo that make you more successful. Explore more of our integration partners and discover what works best for your business.