To begin setting up your Agent invoices, go into an Agent's record, and click the 'Agent Billings' tab.

Please Note: You can only create invoices for Agents, not outside Vendors. 

You'll see the Monthly Billing Items at the top of the page. This is where you'll create your items for recurring monthly billings.

Click '+Add New Item' to add items. Once you've completed this, make sure you adjust the Monthly Billing Date. This is the date you want the invoice to be processed.

If you have been approved for a credit card processing account and your agent has a credit card on file then you can choose to charge the Agent's credit card with the checkbox.

If you just want to email your invoices to your Agents, go to Settings > Agent Permissions and check the box that says 'Email monthly billing invoices to Agents'. This will email the agent the invoice and log these items as unpaid in their billing log.

If you would like to add a credit to an agent's billing go to Agents and pull up the Agent's account. In the agent's profile select 'Billing Log' and select the plus (+) icon next to 'Agent Credit'. Fill out the credit’s name and the amount and select 'ADD'.

To create a one-time invoice, scroll further down the Agent Billing page.
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Please Note: You cannot create custom invoices, only add custom line items.

You can add items that you want to bill the Agent for. If you just want to email the invoice to the Agent click the Email One Time Invoice button.

You also have the ability to set up quarterly, bi-annual and annual billings to will process automatically on the dates you choose.

Each Agent has a billing log that records all the invoices sent out. Click the 'Billing Log' tab in an Agent's record to get there.

 Here you'll find a list of all items that the agent has been invoiced for and the status. If you are charging Agent's credit cards automatically then the invoice will be marked as Paid automatically if the credit card is processed successfully. If you are emailing invoices out, all items will be logged as Unpaid. You can mark them as paid by clicking the 'Mark as Paid' button.

You can also add a Memo to each item to note details about it. If the invoice was automatically charged to the Agent's credit card it will auto-populate the memo field with the text 'Paid by Credit Card'. 

You can sync the invoice to QuickBooks from here as well by clicking the sync icon.

Once an item is synced to QuickBooks it will show a QuickBooks icon next to that item.

TIP: Click on the eye icon to view and download a PDF version of the invoice before sending the email. Keep in mind this feature is not currently available for all accounts.

To see an overview of all your Agents and their billing info, from the main menu, go to Agents > Agent Billings.
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On the Agent Billing tab, you'll see a list of all your Agents, their outstanding balance, the next billing date, the amount they'll be billed, and whether this is a recurring billing, as well as their last billing date. If there is a red exclamation point (!) next to their name it indicates that no credit card is on file for this agent.
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On the 'Billing Log' tab, you'll see an overview of all your Agents and their logged invoices. From here you can add a Memo or sync the invoice to QuickBooks. 

The Card Declined tab will show bills that have been issued that cards were declined. You can view the status, and mark it as paid if applicable.

Credits can be added to an Agents bill by going to the agents 'Billing Log' section of their account.

The credit will be used on recurring bills or one-time invoices.

If the credit amount is less than the bill, it will deduct all of the credit. If there is a card on file, it will be auto-charged for the remainder of the bill. If there is not a card on file, the remainder of the bill will show on the log and the status will be unpaid. The memo will show a breakdown of the charges:

If the credit amount is more than the bill, the unused credit will remain in the agent’s credit balance and be applied to the next billing item.

To email your recurring invoices to your Agents, go to Settings > Permissions and check the box.

When invoices are emailed out to the Agent they look like this as they are delivered in a simple email format.

Have more questions or need assistance? Please reach out to Customer Support via the blue chat bubble to the right or by emailing cbosupport@insiderealestate.com!