Where would your leads see your phone number and address on your BoldTrail website? There are three locations where a phone number is automatically populated and two for your address.
Number/Address Locations
At the top of the site, on all pages except the home page (Number only).
On the contact page, to the right of the contact form:
3. In the footer of the site, on the left.
Changing Your Number
The default setting is to use your smart number to populate on your website. This is appropriate as a default because whenever leads get text messages from your system it's going to show as coming from your smart number. And when they send you a message to the smart number and you reply back, that reply comes from the smart number as well.
Regardless of what options you select, if you purchased your own Smart Number as an agent, your unique Agent Smart Number will always display on your personal BoldTrail website in place of any office smart number. It cannot be overridden by Administrative settings.
However, you can change that number to any number of your choosing, by editing your profile.
In your profile settings, you'll see an option for 'Show On Site.' When ticked, this replaces the number in all three locations with the checked number.
Please Note: Only one number at a time can be selected to display on the site, so make sure to only have one "Show on Site" Number.
Adding a Second Address
The only option you have for your Office address (controlled by your Office Admin) is to show or hide it from your contact page completely. This option is found in website settings, under the banner options. If toggled on, both the office address and map will be hidden from the contact page on your website.
To access the website settings, click on Web & IDX from the left-hand menu.
Admins Please Note: If you are adding a website onto your Office, Team, or another agent's website you'll need to find the correct domain in the dropdown menu from the main Web & IDX page.
Whether you've hidden the Office address or not, you can however add a secondary address from the Additional Address section from the website settings.
Office Websites
For Office sites, there is a specific setting to have your Office "Office" number displayed instead of your Office Smart Number.
On the Website settings page, find the "Don't use smart number on website" setting and toggle it on.
Even if this is enabled, if an agent has purchased their own personal smart number, that number will always display on their personal/agent domain or subdomain instead of the office smart number.
The Office number can be updated from the Office profile.
For more information on setting up an Office profile, click here.
From your main dropdown menu, select 'Offices', and then edit the profile of the Office you want to update the phone number for that entity.
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing support@insiderealestate.com!