There are a few ways to manage passwords in BoldTrail. Passwords are never known or shared with anyone (including our Support Team), therefore you must use the tools in BoldTrail to manage or reset them if necessary.
All users and Admins must log in to BoldTrail from here.
Forgot Password
If you forgot your password, use the reset tool on the login screen to reset it.
Please Note: If you do not open the link in the reset password email that is sent to you within 30 minutes, you will have to use the 'Forgot Password' function again.
Manually Change A Password
From an Agent Profile, you can click the 'Change Password' button on the top right to manually change the existing password to a new one.
Please Note: Passwords must include at least 8 characters including an upper and lowercase letter and a special character.
Accepted Special Characters:
! @ # $ % ^ & * _ = \ / . < > ? ; :
Send a Welcome Email
If you are an Admin and need to distribute passwords to Agents you've just added to BoldTrail, use the 'Send Welcome Email' option from the Agent Roster.
Please Note: You will not be able to send a welcome email until all onboarding tasks are completed. Click here to learn more.
Select one or more Agents, then click the 'Send Welcome Email' button. As soon as the button is clicked, the email is immediately sent. It's not editable.
Please Note: Only Admins can send the Welcome Email to Agents who fall within their entity (Team, Office, or Company).
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing support@insiderealestate.com!
(Keywords: password, password update, login, credentials)