The vacation mode in kvCORE prevents new leads from being assigned to you that you would be expected to work/reply to.
Please Note: Leads that come through on your personal Agent website or through your advertising will still be sent to your CRM. Setting your profile on vacation is only applicable for leads that are assigned to you via your Team, Office, or Company.
To go on vacation, access your Agent profile settings.
Open your menu from the upper right corner of the dashboard. Then select 'My Profile. Click the 'Settings' button on the top right and toggle 'On Vacation' on. You can then set your dates and save them!
Please Note: If you set no end date, vacation mode will stay on until you turn it off. If you choose no start date, then vacation mode starts when you save your changes at the bottom.
TIP: This is important because if you are expected to follow up with leads that are given to you by your agency, you could be held accountable for those follow-ups while you're away! You may want to log in quickly each day and snooze your calls and tasks or work out coverage with another Agent to assist you with that while you're out.
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing firstname.lastname@example.org