The default setting for your website is to use your Smart Number as the phone number that's visible on your site! This is appropriate as a default because whenever leads get text messages from your system it's going to show as coming from your smart number. When they send you a message to the smart number and you reply back, that reply comes from the smart number as well.
Regardless of what options you select, if you purchased your own smart number as an Agent, your unique personal smart number will always display on your kvCORE website in place of any Office smart number. It cannot be overridden by administrative settings.
However, you can change that number to any number of your choosing, by editing your profile.
Please Note - By overriding the smart number display, it's possible your contacts may get confused when they get text messages via kvCORE. Your smart number will not show anywhere on your site if you choose to replace it.
In your profile settings, you'll see an option for 'Show on site.' When checked, this replaces the number in all three locations with the selected number.
Please Note: Only one number at a time can be selected to display on the site, so make sure to only have one "Show on site" Number.
For more information on website phone numbers, click here.
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing firstname.lastname@example.org!