In the case of some third parties like API Nation, you may need to contact them if your leads are showing up in kvCORE as 'NULL' or 'Manual' for the Source name. This likely means that a Source name was not specified when the API connection was set up. If you are building Zaps or using third-party API's, be sure the 'Source' is set (at the source.)

For example, when setting up a Zap, you can set the Source for the leads that will be fed to kvCORE from that zap:

If the Source is set and you continue to have these issues please reach out to the third party to assist with troubleshooting!

Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing!

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