Phone calls and corresponding voicemails are a part of every day life for a real estate agent and their business. Whether you are cold calling a Prospect or New Lead from your website or following up on an Active Lead or Client's inquiry, voicemails are an expected and important part of communicating with your book of business.

Using the CORE Voicemail Drop add-on in your kvCORE account provides you with another communication avenue to grow your relationship with your contacts, regardless of their status in your pipeline.

Your multi-channel marketing plan can now easily include voicemails that encourage New Leads to reach out to you, quickly send updates to current Clients, and congratulate previously Closed clients on birthdays or home buying anniversaries.

To learn more about CORE Voicemail Drop, click here.

Purchasing CORE Voicemail

To purchase this add-on, simply log into your kvCORE account and navigate to the Marketplace tab to the left.

Once there, click on the "CRM Add-Ons" button from the list along the top.

You will see the CORE Voicemail Drop tile from the filtered list and can click on the "Learn More" button to choose your subscription and access the billing details page.

After you have purchased this add-on you will be able to start using it immediately!

Using CORE Voicemail Drop

Voicemails can be sent to individual contacts or be sent to multiple contacts at once all from your Smart CRM.

Please Note: This add-on cannot be accessed from the kvCORE Mobile App nor does it work in conjunction with the auto-dialer function within the app.

Contacts who are on your “Do Not Call” list will not receive a voicemail if they are selected as part of a mass voicemail drop. Attempting to send one to an individual contact will bring up an error message stating that the selected contact is on your “Do Not Call” list.

You are able to confirm how many voicemail credits you have left for the calendar month you are in when you are looking at the CORE Voicemail Drop screen as well.

Voicemail credits equal how many individual voicemails you have left in the month and are automatically updated whenever you drop a voicemail. One voicemail credit will be used per contact, so if you are dropping a voicemail to 10 contacts at once you will use 10 credits.

If you are subscribed to one of the two lower credit amount plans, you may upgrade to a higher credit amount at any time and the larger amount of credits will be available at the beginning of the next month when your billing renews.

Your monthly credit amounts do not roll over, so if you do not use all of them your credit amount will be reset when your billing renews for the next month.

TIP: For voicemail script ideas, click here!

Sending a Voicemail to an Individual Contact

Dropped voicemails will always be sent from your default Smart Number which is usually your Office Smart Number. If you have purchased a personal Smart Number, the voicemails will be sent from that one instead.

Please Note: In order for voicemails to be dropped successfully, each contact must have Auto Dial permissions enabled otherwise kvCORE will be unable to send the message. This found in the 'More Details' section of a contact's record.

1. Log into your kvCORE account.

2. Navigate to the Smart CRM to the left.

3. Search for the desired contact and click on their name.

4. Click on the "Voicemail Drop" button in the top right corner.

5. You can then choose to record a new voicemail and send it as a one-off message or you can select a pre-recorded voicemail message and send that to your contact.

6. Once you are done recording your message or have selected a pre-recorded option, click the green "Send Voicemail".

The contact's Timeline will update to include a note indicating a voicemail was sent.

Sending a Voicemail En Masse

Sending voicemails to multiple contacts at once is useful if you have several past Clients whose home buying anniversaries are all in the same month because you can record and save an 'Anniversary' voicemail message as a template and then send it to all those past Clients at once.

Announcing an open house, mixer event, or general market update to multiple contacts at once are also great ways to use CORE Voicemail Drop.

Dropped voicemails will always be sent from your default Smart Number which is usually your Office Smart Number. If you have purchased a personal Smart Number, the voicemails will be sent from that one instead.

Please Note: In order for voicemails to be dropped successfully, each contact must have Auto Dial permissions enabled otherwise kvCORE will be unable to send the message. This found in the 'More Details' section of a contact's record.

1. Log into your kvCORE account.

2. Navigate to the Smart CRM to the left.

3. Use the grey "Filter" button in the top left corner to search for the contacts you would like to send a message to.

4. Check the boxes next to the names of the desired contacts.

5. Click on the 'More Actions' drop-down menu at the top of the contacts table.

6. Choose 'Send Voicemail(s)' from the drop-down menu that appears.

7. You can then choose to record a new voicemail and send it as a one-off message or you can select a pre-recorded voicemail message and send that to your contact.

8. Once you are done recording your message or have selected a pre-recorded option, click the green "Send Voicemail".

Each contacts' Timeline will update to include a note indicating a voicemail was sent.

Managing Voicemail Recordings

While you have the ability to create and save a voicemail message anywhere voicemail dropping is accessible within kvCORE, like a contact's record, all saved recordings will appear in the Templates section of the Smart Campaign builder tool.

You can easily add new recordings or delete existing ones by accessing this area.

1. Log into your kvCORE account.

2. Navigate to the Smart CRM tab to the left.

3. Click into the Smart Campaigns tile.

4. Click into the Templates tab at the top.

5. Click into the Voicemail tab below the Templates tab.

If you would like to create a new recording, simply click on the green "+ Add Template" button to the right.


Choose the 'Voicemail' option from the drop-down that appears.

Choose whether you would like to record the message now or upload an existing audio file from your computer.

Once you are done, all the saved voicemail templates will appear in the list under the Recording Name section where you are able to preview the message or permanently delete it.

This list of saved recordings will be accessible when you try to drop a voicemail to any of your contacts moving forward.

TIP: You also use these voicemail recording templates as actions within a Smart Campaign! To learn more, click here.

If you have any questions or need further assistance while using CORE Voicemail Drop, please reach out to Customer Support via the blue chat bubble to the right or by emailing kvcore@insiderealestate.com!

Did this answer your question?