There is both a free (Basic) and a paid (Premium) version of Premium Video available in your BoldTrail account.

Premium Video - Basic

All BoldTrail users have access to 10 included videos that reset on the first of each month. These videos may only be sent via email and to individual contacts, not multiple contacts at once.

Please Note: BoldTrail does not track video analytics for Premium Video - Basic users, meaning you will need to keep track of how many videos you send each month up to your limit of 10.

TIP: Your premade videos will sync over into BoldTrail's video library, but your premade video templates will not. If you are not seeing that the videos have synced, please reach out to support@bombbomb.com!

To find more information, navigate to the Marketplace in BoldTrail. Scroll down until you see the 'Premium Video' tile and click "Learn More". Pricing is displayed within the Marketplace tab.

There are multiple ways to use Premium Video to send a message:

TIP: It is strongly recommended you install BombBomb's Google Chrome extension to make recording videos more efficient.

You can quickly record and send a one-off message to a specific contact by accessing their contact record, either from your Dashboard's Activity Stream or the Smart CRM.

Once in their contact record, simply click the "Premium Video" button in the top right corner.

Please Note: This is the only way to send an email video message if you are a Basic user. Any of the below methods require a Premium Video - Premium subscription.

Sending out a mass email or text with a Premium Video message can easily be done in the Smart CRM. For instance, if you have a list of recently generated New Leads you can send out a prerecorded video message introducing yourself and your website search function.

1. Log into your BoldTrail account.

2. Navigate to the Smart CRM tab to the left.

3. Filter for the contacts you would like to send the video message to.

4. Check the boxes next to the names of the desired contacts.

5. Select 'Video Message' from the top

7. Select either the Create as Email or Create as Text Message tabs.

8. Click on Record New Video if you would like to record the message fresh or click on the Select Video From Library button to choose an existing video.

9. If you would like to add additional widgets, like dynamic content or images, to your email, you can switch to the Advanced Editor using the dropdown on the top right.

10. Once you are done with the message, click Send Video Message at the bottom and each selected contact will display a note with the date/time of the message.

In order to send a video message via your social media platforms, you will need to record and download the video first and then upload or add it into a post on that social platform.

You will need to install BombBomb's Google Chrome extension first and then you will have the ability to record videos from your desktop or laptop using your webcam and upload them directly to your desired social platform.

One of the great aspects of having a Premium Video subscription is the ability to create video message templates and adding them to your Smart Campaigns as email or text touches.

TIP: You will need to record the video message(s) prior to adding them as a Smart Campaign Template and Action so you are able to choose the video file from your video library.

1. Log into your BoldTrail account.

2. Navigate to the Marketing tab to the left.

3. Find the Smart Campaigns tile and click Manage Campaigns.

4. Click into the 'Templates' section at the top.

5. Click on the green "+ Add Template" button to the right.

6. Choose to create either a 'Text Template' or 'Email Template'.

The Text template will have a button to "Insert a Video" that will bring up your video library.

TIP: If you choose to create an 'Email Template' you will need to switch to the Advanced Email Editor so you can use the Premium Video widget.

7. Choose an existing video from your library to insert into the email or text template.

Please Note: When inserting a video into a text message it will be sent as a link along with the message entered into the 'Content' box.

8. Once the video is chosen and your SMS or email message is crafted, click the green "Add Template" button in the bottom right.

9. Click back into the 'Campaign Library' at the top.

Now you can add this template as an email or text action into any Smart Campaign of your choosing! For more information on adding Smart Campaign touches, click here.

If you have Premium Video - Premium you are also able to record and send video messages through your BoldTrail app!

Click into the contact record for the person you would like to send a video message to and click the + icon on the bottom right.

From the menu click Premium Video.

You will then have the option to record a new video or choose a previously recorded message to send to the contact.

What is BombBomb?

BombBomb is a video email marketing platform that allows users to create and build relationships through video.

They are separate from Inside Real Estate and have partnered with us to bring you the most powerful video messaging solution in the industry.

How do I start using Premium Video - Basic?

Navigate to your Smart CRM, click on the contact's name that you would like to send a video message to, and click Premium Video on the top right.

I am an Admin. Can I set up Smart Campaigns that incorporate Premium Video messages for my agents to use?

Yes! All three types of Admins may bulk purchase Premium Video and then set up Smart Campaign templates that incorporate Premium Video messages.

Please Note: The templates that contain Premium Video messages will only send for those agents that have a Premium Video subscription. This is why it is important to bulk purchase Premium Video for your agents if you would like to set up Smart Campaigns with it.

Can I use my current BombBomb subscription with Premium Video?

No. If you already have a subscription with BombBomb and would like to use Premium Video, you must first purchase a Premium Video subscription and then cancel your contract with BombBomb.

If you need help saving your existing library, please email BombBomb's Support team via support@bombbomb.com for further assistance.

Can I cancel my current BombBomb subscription and sign up for Premium Video with Inside Real Estate?

Absolutely! Please make sure to cancel your BombBomb account before purchasing Premium Video.

If I cancel my BombBomb subscription, will my existing videos transfer to my Premium Video subscription?

Yes! Your existing video files should sync over to the video library in BoldTrail and remain there after your BombBomb account has been cancelled, but you should also download the files you wish to save as a precaution.

Please reach out to BombBomb's Support team via support@bombbomb.com for further assistance.

If I cancel my BombBomb subscription, will my existing BombBomb video templates transfer to BoldTrail?

No. Only existing videos will sync into your BoldTrail account after you purchase Premium Video, video templates will not.

If I have BombBomb integrated with other platforms will I be able to continue using those if I purchase Premium Video and cancel BombBomb?

Please reach out to BombBomb's Support team via support@bombbomb.com.

What should I do if BombBomb doesn't seem to be syncing with BoldTrail after I purchase Premium Video?

Please reach out to BombBomb's Support team via support@bombbomb.com.

If I cancel Premium Video - Premium, will Inside Real Estate save my video files?

No, Inside Real Estate does not house any video files you have in your library so if you cancel your subscription for Premium Video - Premium your video files will not be saved.

In order to save your videos please download each file from your library prior to cancelling your Premium Video - Premium subscription.

If I purchase Premium Video does that mean I have a BombBomb account?

Yes! If you subscribe to Premium Video - Premium a BombBomb account will be set up for you automatically in order for them to house your video files.

You do not have to access your BombBomb account in order to use Premium Video, but should you want to take advantage of BombBomb's other features you can log in at login.bombbomb.com using the BoldTrail SSO option.

Please Note: If you click on the BoldTrail SSO option and are asked for a password, this refers to a BombBomb password and not your BoldTrail password. Please use the "Forgot password?" link on Bombbomb's log in page to create a password.

How do I delete unwanted Premium Video files?

In order to delete video files from your video library in BoldTrail, you must first be logged into your BombBomb account. In order to do that you must have the Google Chrome extension added to your web browser and use that to log in or go to BombBomb's website and use the BoldTrail login option at the bottom.

Please review this BombBomb help article for more information and for further assistance, reach out to BombBomb's Support team via support@bombbomb.com.

How do I use Premium Video outside of BoldTrail?

If you would like to use Premium Video in conjunction with your social media platforms or other marketing efforts, you will need to install BombBomb's Chrome extension here.

Once that is installed you will have the ability to record videos from your desktop or laptop using your webcam and upload them directly.

TIP: Make sure to use the BoldTrail symbol to log into your Premium Video - Premium account!

If you would like to download your video(s) to send outside of BoldTrail, you will need to contact BombBomb's Support team via support@bombbomb.com.

Does BoldTrail track sent/open rates for Premium Video messages?

Yes and no. After you have emailed a video message you will see a new note appear in the contact's Timeline with the title of the email. It will have a closed envelope icon to the right, indicating that the email has been sent.

When the contact opens the email, that icon will change to an open envelope with a drop-down arrow next to it that you can click to view the date and time.

However, the BoldTrail does not track if the videos are watched - only if the emails have been opened.

Is there a limit to the length of videos I can send my contacts?

There is no limit on length, but the file's total size cannot exceed 2 GB.

Do I need to change anything if I update my email in BoldTrail?

Yes - if you change your email address in BoldTrail then, for now, you must go to BombBomb’s support and have them update the email address in their system to the new one. You can contact BombBomb Support at support@bombbomb.com!

Who do I contact if I have questions or problems with my Premium Video account?

BoldTrail's Support team is always happy to answer any questions you may have about Premium Video - Premium, but if you have a question about your BombBomb account or the video files in your library please reach out to their Support team via support@bombbomb.com!

If your BoldTrail profile email contains a '+' symbol, it will not work with BombBomb due to their system's setup. Please remove the '+' or change your email address in BoldTrail in order to purchase and use Premium Video.

If you receive an error when trying to record a video please check that your web browser extensions are not blocking the microphone you are using, as this is a common issue. You can easily disable and then re-enable the extensions in your browser extension settings.

Another common audio/video issue occurs if you are not using the default mic for the device you are using or if you have not selected the desired mic that you have connected. You can go to your device's audio settings in order to troubleshoot further.

TIP: If you experience recording issues, please check that you have an active Premium Video - Premium subscription and that the Google Chrome extension for BombBomb is added to your Google Chrome browser and is currently enabled.

Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing support@insiderealestate.com!