What is CORE Video powered by BombBomb?
CORE Video powered by BombBomb is the result of a unique partnership between Inside Real Estate and BombBomb.
CORE Video allows kvCORE users to seamlessly record and send video messages through emails, texts, and social media platforms. It can be used on both desktop/laptop and the kvCORE app.
To learn more about CORE Video, click here!
What is BombBomb?
BombBomb is a video email marketing platform that allows users to create and build relationships through video.
They are separate from Inside Real Estate and have partnered with us to bring you the most powerful video messaging solution in the industry.
What is the difference between CORE Video - Basic and CORE Video - Premium?
All kvCORE users have access to CORE Video - Basic and may send up to 10 individual video messages per month via email through their kvCORE account. Basic users cannot record/send videos using the kvCORE app or store videos using the video library.
A CORE Video - Premium subscription unlocks all the associated features and allows kvCORE users to send unlimited video messages to individual contacts as well as in mass emails and texts. Premium users can record/send videos using the kvCORE app.
Please Note: kvCORE does not track video analytics for CORE Video - Basic users, meaning you will need to keep track of how many videos you send each month up to your limit of 10.
How do I start using CORE Video - Basic?
Navigate to your Smart CRM, click on the contact's name that you would like to send a video message to, and click 'CORE Video' on the top right.
A prompt will appear asking you to choose between CORE Video and CORE Video - Premium. Click on 'GET CORE VIDEO' to the left and the screen will refresh to enable the Basic version.
From the contact record, click on 'CORE Video' again and you will see the email editor with an option to record a video. If you want to send a text with the video instead, click on 'Send As Text' in the top left.
To learn more about using CORE Video to send messages, click here.
Where do I upgrade to CORE Video - Premium?
Log into your kvCORE account and navigate to your Marketplace tab. Scroll down until you see the CORE Video Premium Powered by BombBomb tile and click "Learn More". Pricing is displayed within the Marketplace tab
I am an Admin. Is there a way for me to purchase CORE Video - Premium in bulk for my agents?
Yes! To get started, just log into your kvCORE account and navigate to your Marketplace tab. Scroll down until you see the CORE Video for Groups tile and click "Learn More". Pricing is displayed within the Marketplace tab
After filling out the billing form your information will be sent to Customer Success Manager who will work with you to identify the list of Agents who should be included in that subscription for CORE Video.
If you have any questions while bulk purchasing, please reach out to your Account Manager at Inside Real Estate for further assistance.
To learn more about CORE Video for Groups, click here.
I am an Admin. Can I set up Smart Campaigns that incorporate CORE Video messages for my agents to use?
Yes! All three types of Admins may bulk purchase CORE Video and then set up Smart Campaign templates that incorporate CORE Video messages.
Please Note: The templates that contain CORE Video messages will only send for those agents that have a CORE Video subscription. This is why it is important to bulk purchase CORE Video for your agents if you would like to set up Smart Campaigns with it.
Can I use my current BombBomb subscription with CORE Video?
No. If you already have a subscription with BombBomb and would like to use CORE Video, you must first purchase a CORE Video subscription and then cancel your contract with BombBomb.
If you need help saving your existing library, please email BombBomb's Support team via email@example.com for further assistance.
Can I cancel my current BombBomb subscription and sign up for CORE Video with Inside Real Estate?
Yes, but you need to subscribe to CORE Video - Premium first and then cancel your account with BombBomb. Please reach out to BombBomb's Support via firstname.lastname@example.org for further assistance.
If I cancel my BombBomb subscription, will my existing videos transfer to my CORE Video subscription?
Yes! Your existing video files should sync over to the video library in kvCORE and remain there after your BombBomb account has been cancelled, but you should also download the files you wish to save as a precaution.
Please reach out to BombBomb's Support team via email@example.com for further assistance.
If I cancel my BombBomb subscription, will my existing BombBomb video templates transfer to kvCORE?
No. Only existing videos will sync into your kvCORE account after you purchase CORE Video, video templates will not.
If I have BombBomb integrated with other platforms will I be able to continue using those if I purchase CORE Video and cancel BombBomb?
Please reach out to BombBomb's Support team via firstname.lastname@example.org.
What should I do if BombBomb doesn't seem to be syncing with kvCORE after I purchase CORE Video?
Please reach out to BombBomb's Support team via email@example.com.
If I cancel CORE Video - Premium, will Inside Real Estate save my video files?
No, Inside Real Estate does not house any video files you have in your library so if you cancel your subscription for CORE Video - Premium your video files will not be saved.
In order to save your videos please download each file from your library prior to cancelling your CORE Video - Premum subscription.
If I purchase CORE Video does that mean I have a BombBomb account?
Yes! If you subscribe to CORE Video - Premium a BombBomb account will be set up for you automatically in order for them to house your video files.
You do not have to access your BombBomb account in order to use CORE Video, but should you want to take advantage of BombBomb's other features you can log in at login.bombbomb.com using the kvCORE SSO option.
Please Note: If you click on the kvCORE SSO option and are asked for a password, this refers to a Bombbomb password and not your kvCORE password. Please use the "Forgot password?" link on Bombbomb's log in page to create a password.
How do I delete unwanted CORE Video files?
In order to delete video files from your video library in kvCORE, you must first be logged into your BombBomb account. In order to do that you must have the Google Chrome extension added to your web browser and use that to log in or go to BombBomb's website and use the kvCORE login option at the bottom.
How do I use CORE Video outside of kvCORE?
If you would like to use CORE Video in conjunction with your social media platforms or other marketing efforts, you will need to install BombBomb's Chrome extension here.
Once that is installed you will have the ability to record videos from your desktop or laptop using your webcam and upload them directly.
TIP: Make sure to use the kvCORE symbol to log into your CORE Video - Premium account!
If you would like to download your video(s) to send outside of kvCORE, you will need to contact BombBomb's Support team via firstname.lastname@example.org.
Does kvCORE track sent/open rates for CORE Video messages?
Yes! After you have emailed a video message you will see a new note appear in the contact's Timeline with the title of the email. It will have a closed envelope icon to the right, indicating that the email has been sent.
When the contact opens the email, that icon will change to an open envelope with a drop-down arrow next to it that you can click to view the date and time.
Is there a limit to the length of videos I can send my contacts?
There is not a limit on length, but the file's total size cannot exceed 2 GB.
Who do I contact if I have questions or problems with my CORE Video account?
kvCORE's Support team is always happy to answer any questions you may have about CORE Video - Premium, but if you have a question about your BombBomb account or the video files in your library please reach out to their Support team via email@example.com!
Troubleshooting Common Issues
If your kvCORE profile email contains a '+' symbol, it will not work with BombBomb due to their system's setup. Please remove the '+' or change your email address in kvCORE in order to purchase and use CORE Video.
If you receive an error when trying to record a video please check that your web browser extensions are not blocking the microphone you are using, as this is a common issue. You can easily disable and then re-enable the extensions in your browser extension settings.
Another common audio/video issue occurs if you are not using the default mic for the device you are using or if you have not selected the desired mic that you have connected. You can go to your device's audio settings in order to troubleshoot further.
TIP: If you experience recording issues, please check that you have an active CORE Video - Premium subscription and that the Google Chrome extension for BombBomb is added to your Google Chrome browser and currently enabled.
If you have any questions or need further assistance while using CORE Video, please reach out to Customer Support via the blue chat bubble to the right or by emailing firstname.lastname@example.org!
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