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Contact Support & Billing

Please use one of these methods to contact our Support Team.

Support Channels & Hours

BoldTrail

24/7 AI Assisted Chat Support

Click on the dark blue bubble in the bottom right corner of your dashboard.

  • All Days, All Hours

Email Support

Monday - Friday: 6am - 6pm PST

Phone Support

(801) 820-0399 - Monday - Friday: 7am - 4pm PST


BoomTown!

Email Support

Monday - Friday: 6am - 4pm PST


IRE Billing

Billing Request Form

You can submit your billing inquiries or requests by completing the Billing Request Form. A specialist from the Billing Team will respond to your request within 1-2 business days. Access the form here: Billing Request Form.

Email Support

Monday-Friday: 8am - 5pm PST

Phone Support

For urgent billing matters, you can contact the Billing Team directly by phone at 800-656-1646, available Monday–Friday, 8:00 AM–5:00 PM PST.


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