Support Channels & Hours
BoldTrail
24/7 AI Assisted Chat Support
Click on the dark blue bubble in the bottom right corner of your dashboard.
All Days, All Hours
Email Support
Monday - Friday: 6am - 6pm PST
Phone Support
(801) 820-0399 - Monday - Friday: 7am - 4pm PST
BoomTown!
Email Support
Monday - Friday: 6am - 4pm PST
IRE Billing
Billing Request Form
You can submit your billing inquiries or requests by completing the Billing Request Form. A specialist from the Billing Team will respond to your request within 1-2 business days. Access the form here: Billing Request Form.
Email Support
Monday-Friday: 8am - 5pm PST
Phone Support
For urgent billing matters, you can contact the Billing Team directly by phone at 800-656-1646, available Monday–Friday, 8:00 AM–5:00 PM PST.
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