If you're experiencing problems with your kvCORE emails ending up in your contacts spam or junk folders, there are a few things to check for.
1. Check your email domain.
Are you using a custom domain for your email?
We strongly recommend using an email address that is tied to a custom domain. For example, email@example.com.
Email addresses using a custom domain, not only help prevent issues with spam, but also allow you to create specific email branding to you, your team, or your brokerage.
Pro Tip: Already have a custom email address powered by Google or Outlook? Great! Just connect your email account to kvCORE.
If you don't have an email address that uses a custom domain, we recommend setting up basic email forwarding using a 3rd party service such as MailGun, EmailForward, or PoBox.
Spam issues are more likely to occur when using a public email address, so we discourage using an email address with one of the big providers:
Not sure how to check what email address you're sending from in kvCORE?
In most cases, the email address used will be the email address you login to kvCORE with. However, if your Brokerage has enabled the option to use a vanity email address (a separate email from the one you login with) and you've added one, then you can find this address in your kvCORE profile under the vanity email field.
2. Check your DNS records for you custom email domain.
NOTE: Your custom email domain can be different than your website domain. These DNS checks should be applied to the domain tied to your email address. For example: mybrokerage.net vs firstname.lastname@example.org.
If you're hosting your own DNS for your email address, you'll want to add a SPF record and include the following:
kvCORE uses SendGrid to power emails sent from the platform, so it's important to add this SPF record to avoid spam issues.
If InsideRE is hosting your website on a custom domain AND you're using email with the same domain, then not to worry about the SPF record! We've already added it for you!
3. Add DNS records for you custom email domain.
If you haven't added the proper DNS records for your email domain, you'll want to take the following actions.
1. Generate a DKIM record via your email service and add it to your DNS records for your custom domain. The process for this varies depending on the service powering your email. We recommend reaching out to your email service provider if any assistance is required.
2. Add the following DMARC record to your DNS records:
_dmarc CNAME -> “v=DMARC1;” “p=quarantine;”
3. Reach out to InsideRE (that's us!) HERE to request that we generate a SendGrid Sender Verification record for your DNS. This is what will prove to email clients that you own the domain you are sending email from.
Once generated, you'll need to add this as a CNAME record in your DNS.
Confirm with InsideRE Support that this has been done, so we can run a test to verify the update.
Need help on items 1 and 2? Here is a helpful Google article that explains how to get this setup: https://support.google.com/a/answer/174124?hl=en