Nosy Neighbor is designed for "on the go" Seller Agents who want to position themselves as an industry expert in front of potential Sellers in their area(s) of focus. Nosy Neighbor does all the work in the background, alerting the Agent once contact has been made with a prospective Seller so they can step in and begin the nurturing process.
To learn more about Nosy Neighbor, click here.
The Nosy Neighbor app is the center of all that activity, holding analytics for each zip code along with the identified neighbors, their contact information, and activity log.
Getting Familiar With The App
To begin, you will need to download the Nosy Neighbor app if you have not already done so. You can download it for either an Android or Apple device, ideally on your cell phone so you can easily send emails and texts or make calls when the app prompts you to.
After downloading the app, you will log in with the credentials you created during the account setup process on the website. Once you log in for the first time, a tutorial will automatically walk you through each area of the app.
Before you begin that walk-through, however, you will be asked to enable push notifications for various actions within the app.
Best practice is to enable these notifications so they appear in your notification bar along the top of your cell phone. This will help you to stay on top of neighbors who want more information, who respond to communication, and when valuation requests are submitted.
If you do not enable push notifications right away, but wish to do so in the future, you can tap on the gear icon in the top right corner of the app and toggle push notifications on.
The first welcome message acts as the beginning of the walk-through.
While it is strongly recommended you go through the 15 second walk-through, you can skip the tutorial by tapping on the "X" in the top right corner of any message box that appears.
TIP: You can replay the tutorial at any time by tapping on the gear icon in the top right corner of the app to access your Settings list and scrolling down to where it says "Walk-through tutorial".
Each time you log into the Nosy Neighbor app you will land on your Dashboard.
As neighbors are identified and added to the app, you will start to see the analytics appear on your Dashboard. The graph will show the amount of neighbors that have been sent postcards, emails, and/or shown a Google Ad within the last rolling 30 days.
Below the graph you will see the count of how many emails and postcards have been sent to neighbors, how many of those neighbors have opted in for more information, how many opted-in contacts have been called or texted, and how many Google Ads have been seen within the last rolling 30 days as well.
The graph and statistics shown on your Dashboard are zip code specific, meaning you will see different information for each zip code you purchased if you have more than one.
You can use the zip code dropdown in the top right corner of the app to switch from one to another and view the tracked information for that particular zip code as desired.
Above the graph are 4 tiles; the first 2 prompt you to action and the last 2 confirm your communication settings.
Call Now and Text Now will bring up a list of both neighbors and opted-in contacts who need to be called or sent a text, depending on the list you tap into.
The Call list displays contact cards for each person you need to reach out to. It will include their added date, contact information, and nearby listing(s) so you know what to talk about during your conversation.
If you tap on the Suggested Script it will pull up a sample script of how you can begin the conversation with this person. To call each person on the list, simply tap the "Call Now" button and it will bring up your cell phone's default dialing app.
Once you have completed the call, you will have the option to add notes, log the event, and keep or remove the person from your call list.
You can unsubscribe them if necessary using the ‘Unsubscribe’ toggle.
Please Note: The contact is unsubscribed if the toggle background is red
After calling either a neighbor or contact if you select ‘Bad Phone Number’ when logging the call the contact card will be removed from the Call List. They will also be marked as unsubscribed and have the yellow ‘Bad Phone Number’ bar displayed.The yellow bad phone number bar will read “You selected that this Neighbor's phone number is incorrect. They have been Unsubscribed and will also no longer be placed on the Call list or Text list."
In this case, the Activity Log will mention that the person was unsubscribed due to “Bad phone number selected manually by you"
You can also mark the call as ‘No Answer’ if you’ve attempted to call the neighbor or contact and they have not picked up. After selecting ‘No Answer’ if you mark that you will not attempt to call again they will be removed from your call list in real-time.
Please Note: If following the steps above they will NOT be unsubscribed or put on the DNC list
The Text list works similarly. It will display the same type of information along with a "Message Now" button on the bottom that will open your cell phone's default texting app.
Instead of tapping on Suggested Script, you can tap on the "Use Template" button next to "Message Now" and copy the sample script to use when texting this person.
TIP: You can edit this message by tapping on the script to bring up your cell phone keyboard.
Once you are satisfied with the message, tap the "Copy Message & Continue!" button at the bottom, and paste it into your phone's default texting app.
After you have sent the text, Nosy Neighbor will ask you if the message was sent. Tapping "Yes" will automatically remove that person's contact card from your reminder list.
The 'Send Email' and 'Send Postcard' tiles show you whether or not you have enabled emails and postcards to be automatically sent to identified neighbors around a Sold or Active listing.
These 2 settings can be enabled or disabled both in the Nosy Neighbor app and in your account on the website. To change the settings in the app, just tap into the Neighbors section at the bottom.
You can then toggle on or off either setting at the top. Best practice is to enable both of these, of course, so that Nosy Neighbor can farm for you while you focus on the Sellers already in your pipeline.
When you access the Neighbors section of the app, you will see a list of all the identified neighbors related to the zip code you are currently viewing information for.
You can search for a specific name in the search bar along the top and/or use the filters button on the right to use specific criteria to search for a list of specific neighbors.
You can also send an email to multiple neighbors at once by tapping on the blue + icon in the bottom right and checking the box next to each neighbor to select them.
If you tap on a name from the list you can review their profile details, such as contact information, the nearby listing(s) they are associated with, and icons that show what, if any, communications were sent by Nosy Neighbor.
If you access the Activity Log at the top of the app, you will see a list of all the actions taken by you or that neighbor along with any notes you may have added.
TIP: The Activity Log will show if and when a neighbor was sent an email. Although you cannot see the content of the email within this log, you can determine what message they were sent by clicking here.
This section of the app contains all of the opted-in (subscribed) neighbors. They do so by scanning the postcard's QR code or clicking a link in an email or Google Ad. They will then be sent to a landing page that asks if they would like a free home value estimate.
If they submit their information to request an home value estimate, they will be automatically subscribed to further communications and automatically moves them from the Neighbors section to the Contacts section.
This section works the same as the Neighbors section, meaning that you can search for a specific name in the search bar along the top and/or use the filters button on the right to use specific criteria to search for a list of specific contacts.
You can also send an email to multiple contacts at once by tapping on the blue + icon in the bottom right and checking the box next to each person to select them.
If you tap on a name from the list you can review their profile details, like contact information, the nearby listing(s) they are associated with, and icons that show what, if any, communications were sent by Nosy Neighbor.
And just like with Neighbors you can access the Activity Log at the top of the app and review all the actions taken by you or that contact along with any notes you may have added.
TIP: The Activity Log will show if and when a contact was sent an email. Although you cannot see the content of the email within this log, you can determine what message they were sent by clicking here.
Once a contact has been pushed into your kvCORE Smart CRM, you will see a 'CRM' tag to the right of the contact's name and in kvCORE you will see a new Seller Prospect with the #nosyneighbor and #zipcode[number]" hashtags.
At this point, Nosy Neighbor will stop sending this person communications and kvCORE will take over as should you now that they are ready to talk.
The Map screen shows the most recent listings, neighbors, and contacts within the zip code you are looking at information for. When you first click into this section, you will be asked to enable location permissions.
The color legend appears at the bottom of the map and you can click on each color to narrow down results to see only that data.
If you click on any of the listing pins displayed it will pull up the list of identified neighbors that live nearby. You can scroll through the list and use one of the action buttons to reach out to them.
You can click on any of the blue neighbor pins to pull up the information on that specific neighbor and take further action.
If you have any questions about Nosy Neighbor, please reach out to Support using the blue chat bubble in the bottom right or via firstname.lastname@example.org.