Opt-out language on your first text to your new leads will read:
“If you'd rather not communicate by text message, reply with 'unsubscribe'”
This will only impact new leads (that are not manual adds or imports).
This will only be added to a text message if it is the first message that has ever been sent to the contact via kvCORE (your existing contacts will not be impacted).
You can still email and call these leads.
You can manually override the unsubscribed status for an individual contact.
If you find other CRM systems are not doing this, they will soon. We want to be proactive on this issue and on the forefront of protecting our agents.
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing email@example.com!