Overview
CORE Home is a consumer destination, branded completely to the brokerage and Agent. It anchors consumers in a single place, allowing brokerages to deliver a seamlessly connected experience throughout the entire home ownership lifecycle: from living in a home and understanding its value, searching for their next home, streamlining the complexities of a current transaction, moving into a new home and back to living in their current home.
How Can My Contacts Utilize CORE Home?
Your contacts will log onto your CORE Home website from an automatic Market Report or Search Alert email. The first time they log in they will need to create a new account.
If there is a home address added to their contact record, they’ll be prompted to confirm their address. They’ll then have access to a report with market information, mortgage & insurance sections, and a home estimate.
Selecting ‘My Search’ from the navigation menu will show your contact homes based on the Search Alerts set up in their contact record, their saved properties, and the opportunity to continue searching.
If your contacts want to chat with you directly they can use the ‘Start Chat’ button from a listing, or the chat bubble that appears at the bottom left.
Your contacts can then chat directly with you, using the chat feature. Find their messages from your kvCORE dashboard using the chat button.
Notifications
Your contacts will have access to Core HOME's Notifications panel, which they can open by clicking on the bell icon that will appear on the CORE Home website's top navigation menu.
Your contacts will be notified of various events and required items to complete. These include, but are not limited to:
My Home:
Reminder to add address
Reminder to add mortgage info
Reminder to add insurance policy
Inactive for 30 days → Reminder to check value
Chat:
Unread messages
Move:
New activation
Reminders at days 2, 3, and 4 days from move date
Reminders at the 50% and 76% progress points
Maintenance:
New seasonal checklist available
Reminder at 30 days inactive
Reminder once inactive for 3 days after engaging
Transaction:
New activation
Reminders at days 2, 3, and 4 days from closing date
Reminders at the 50% and 76% progress points
Enabling Text and Email Notifications
In order to modify their notification preferences, the contact can click on the hamburger icon at the top right of the website to access their profile settings.
Clicking on the plus sign next to 'Notifications' will allow homeowners to opt into receiving text notifications. Email notifications are enabled by default.
Where Does the Information My Contacts See Come From?
The information on the CORE Home website page your contacts have access to comes from the Address, Market Report, and Search Alert sections of kvCORE.
How to Update the Contact Address
The contact’s home address can be updated from the contact record. Click ‘Add Address’ and fill in the information.
To learn more about the contact record, click here.
How to Update Market Reports
To update the Market Reports linked to your contacts go to their contact record and find the ‘Market Reports’ section on the right-hand side.
Update the Market Reports using the edit icon, or add a new one with the ‘+Add’ button on the top.
To learn more about Market Reports, click here.
How to Update Search Alerts
Your contact's Search Alerts can be found and edited from their contact record. Select ‘Alerts’ at the top.
To learn more about Search Alerts, click here.
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing kvcore@insiderealestate.com!