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[BoldTrail] How to Connect DocuSign Transaction Rooms in BoldTrail
[BoldTrail] How to Connect DocuSign Transaction Rooms in BoldTrail

Learn how to connect your DocuSign account to BoldTrail.

Updated over a week ago

Syncing DocuSign Rooms gives you the opportunity to sync your DocuSign transactions to BoldTrail and enables automatic contact status updates. With DocuSign, Agents create an online transaction room and invite all of the people involved to join it—from the Buyer and Seller to the Lender, appraiser, etc. They then securely add, share, and sign all of the necessary transaction documents for others to access and review.

Add DocuSign Transaction Rooms to BoldTrail

To add Docusign to BoldTrail, you must have a DocuSign Transaction Rooms account already set up.

Begin by navigating to the Marketplace via the main navigation on the left-hand side.

Find the 'Docusign Rooms' tile, and click 'Learn More'.

Click 'Add To BoldTrail' on the upper right. This will prompt you to enter your DocuSign email address. Enter it and click  'Add to BoldTrail' on the bottom left.

If you have a DocuSign Rooms account you'll be prompted to sign in. Once you're signed in, you're all set.

Viewing Transactions

You can access transactions from DocuSign and other sources by clicking 'Deals' from the main navigation.

All of your DocuSign specific transactions (rooms) will be denoted by the 'Source' column.

The sync to DocuSign runs once every 30 minutes. Therefore, if at first, you do not see updated transactions, wait 30 minutes, refresh your account and then check again.

This applies to all updates that sync to and from Docusign.  Unlike other transaction types, you cannot re-assign the client or agent through the transactions list. Any changes should be done from within DocuSign. Generally speaking, since DocuSign Transaction Rooms are synced on a per-Agent basis, you shouldn't need to perform these actions from the BoldTrail side often. 

Contact Details List

For rooms that are synced into your transactions list, the details are also synced to that contacts' details page. You can access the transactions by clicking 'Transactions' at the top of the contact profile.

My Business - Transactions Summary

On your main dashboard in BoldTrail, you can find the 'My Business' tab. 

Just below the pipeline across the top, you will find your transactions summary if your Docusign Rooms account is connected. The summary will not display if you do not have a connected Docusign account.

The summary panel allows you to filter out transactions based on timeframe. Click into the timeframe to adjust it. By default, it shows figures for the last 30 days of transactions.

Click 'View All' to take you straight to your transactions page (as if you clicked 'Transactions' in the left-hand navigation).

DocuSign Roles

With DocuSign, every time a user is created in Docusign they are given a Company Role, this is their default role, but their roles can be changed as long as the Company Role allows for this.

In BoldTrail when the user creates a transaction they will have the same ability to set their Room Role.

Creating New DocuSign Rooms from within BoldTrail

As you're working in BoldTrail, should you wish to create a new DocuSign Room, you can do so.

When you navigate to the Deals tab from the main navigation, at the upper right-hand side of the list you will find a 'Create Transaction' button.

This will pop up the 'Create Transaction' modal.

Once the transaction is added BoldTrail will push it to Docusign, and it should sync back to your transactions list within 30 minutes. If the details in the transactions list do not populate (like, the Agent Name, or client Name,) then it was because DocuSign could not match the email address of the Agent or contact to one in BoldTrail. Adding the client to the transaction room (inviting them) manually may fix the problem on the next sync.

BoldTrail Contact Status Update Based on DocuSign Status

When DocuSign is connected to BoldTrail, the following DocuSign transaction statuses will now automatically update lead statuses in BoldTrail.

  • When a DocuSign room is connected for a contact, the contact will be mapped as Client in BoldTrail, if they are not already.

  • DocuSign statuses of Property Sold, Property Leased, and Tenant Leased will map contacts to a Closed status in BoldTrail.

  • DocuSign statuses of Pending or Under Contract will map to a Contract status in BoldTrail.

All other DocuSign fields do not impact statuses in BoldTrail.

To change DocuSign room status to a form of 'Closed:'

  1. Log into a room

  2. Click the 'Actions' button in the top right corner

  3. Select desired status

  4. Click 'Submit'

To change DocuSign room status to a form of 'Under Contract:'

  1. Log into a room

  2. Click the 'Edit' button in the top right corner

  3. Select or de-select Under Contract bubble

  4. Click 'Save'


Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing support@insiderealestate.com!

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