There are a few ways to manage passwords in BoldTrail. Passwords are never known or shared with anyone (including our Support Team), therefore you must use the tools in BoldTrail to manage or reset them if necessary.
All users and Admins must log in to BoldTrail from here.
If you have not signed into your BoldTrail account within the last six months, you will be required to reset your password upon your next login.
How to Change Your Password
Step 1: Go to your profile Click your profile photo in the top right corner, then select My Profile.
Step 2: Click Change Password A 2-Step Verification screen will appear.
Step 3: Complete 2-Step Verification Enter the verification code sent to your email or phone.
Step 4: Enter your new password Once verified, you can create and confirm your new password.
Forgot Password
If you forgot your password, use the reset tool on the login screen to reset it.
Please Note: If you do not open the link in the reset password email that is sent to you within 6 Hours, you will have to use the Forgot Password function again.
Not Receiving the Password Reset Email?
Try these steps:
1. Check your spam or junk folder The email may have been filtered. Look in Spam, Junk, or Promotions folders.
2. Verify your registered email address Make sure you entered the correct email address associated with your BoldTrail account.
3. Wait up to 10 minutes Password reset emails can take a few minutes to arrive. Wait before requesting another one.
4. Contact your Admin If you've tried the above and still haven't received the email, your Admin can trigger a password reset directly from the Agent Roster. Ask your company admin or team leader for assistance.
Send a Welcome Email
If you are an Admin and need to distribute passwords to Agents you've just added to BoldTrail, use the Send Welcome Email option from the Agent Roster.
Please Note: You will not be able to send a welcome email until all onboarding tasks are completed. Click here to learn more.
Select one or more Agents, then click the Send Welcome Email button. As soon as the button is clicked, the email is immediately sent. The email is unable to be customized.
Please Note: Only Admins can send the Welcome Email to Agents who fall within their entity (Team, Office, or Company).
Account Lockout
If you have recently made multiple attempts to log in with an incorrect password, you will be temporarily unable to access your BoldTrail account. This measure is in place to prevent potential bad actors from attempting to guess your password using rapid-fire login attempts. If your BoldTrail account is inactive due to inactivity or organizational policies, you will need to contact your organization's administrator to request reactivation.
Please Note: If you have stored your login information within your browser's autofill settings or are using a password manager that automatically logs you into your account, be sure that the information is up to date at all times. This will help to prevent a chain of invalid login attempts from auto-logging you in with the wrong credentials.
If you are having trouble with your password and are approaching the limit for login attempts, we recommend submitting a Forgot Password request to reset and set up a new password. However, should you continue to run into issues, please contact the Support team for assistance.