​First, log into your realtor.com account. Then, click on the main menu at the upper right corner, and click on settings.

Then, click on 'Lead Settings' on the left.

You will need to scroll down until you see the settings for 'Connections Plus,' 'Profile Leads,' and 'Courtesy Leads.' The settings for all three need to be changed individually.

After clicking on 'Change' for one of the settings, you will see the option to specify where to send those leads.
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Begin by clicking 'add email' (if applicable, you could also edit an existing forward instead.)

Click 'Save' when done.

Repeat this process for all three lead sources.

Your leads will now flow into BoldTrail and you will receive notifications and forwarded copies of any non-lead emails in your email account.

OpCity is now part of Realtor.com. Agents sign up for OpCity leads by zip code. The first Agent to respond via the OpCity app or via text, receives the lead. When an Agent has claimed the lead, OpCity will send the Agent an email with the lead information.

New Leads can be claimed/captured via the OpCity mobile app (push notifications) or SMS (text message). When a New Lead is claimed/captured, an email notification is sent to the Agent. The Agent has 7 seconds to capture a lead in OpCity
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Within the Agent's OpCity account, there is only one field to input an email address. There isn't an option to add an import email address in the Agent OpCity account.
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If an Agent claims/captures a lead from OpCity, email parsing can be set up in the email account the agent has set up in their OpCity account to have the new lead email forwarded into BoldTrail.

To learn more about email forwarding, click here.
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Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing support@insiderealestate.com!