Each Broker will have the ability to add a bank account through the new Payment Gateway. This will allow for both the Instant Bank Verification (IBV) or a manual Bank Account and Routing Number methods. The IBV option will open up the ability to pay Agents with faster payment speeds.

Please Note: If your current bank account is not within the IBV Network then you will not be able to offer your Agents faster payment speeds. You may request CORE BackOffice Support reach out to eCommission to request that the funding source be added to IBV.

If you add the funding source via Instant Bank Verification, the standard payment time frame will be 2 business days. If you add your funding source via the Account Number and Routing Number, the standard payment time frame will be 3 business days.

Faster Payment Options

For Next Day payments, the fee is $15 per transfer.

For Same Day payments, the fee is $25 per transfer.

Please Note: Vendor payments may differ and can be found below.

This may be paid by the Agent or the brokerage.

If an Admin/brokerage is setting the default payment speed for an Agent, they may choose if this fee will be paid by the Agent and come out of their commission portion, or if the brokerage will be covering this fee.

If the Agent is setting their default payment speed then the fee will, by default, be set to be paid by the Agent from their commission. The brokerage may decide to cover this fee and waive Agent responsibility as needed on the transaction info page before the disbursement is created. This allows Brokers the ability to offer the incentive of covering the Agent’s faster payment speed fees.

First, go to the Payment Gateway. Then, select '+ Create Payment Gateway'.

Please Note: The 'Create Payment Gateway' tab will only become available after the following prerequisites:

Your Broker and Company information will be automatically pre-filled for ease. Fill in the fields that do not have an autofill response.

Please Note: All fields must be filled out to proceed to the next step.

If there are staff users that need to send transfers, please enable the Allow user to pay agents & vendors via Payment Gateway permission for their account by going to My Account > Staff Users. This permission can be enabled by either the broker or from a super admin staff user account.

After filling out all steps, select 'Submit' on the bottom right-hand side. A popup with the terms and conditions will appear. Agree to the terms using the checkbox and select 'Accept'.

Once this is accepted you will be taken immediately to a new page to add your banking information.

Search for your bank to add it via the Instant Bank Verification (IBV) method.

Please Note: IBV is required in order to use any expedited payment delivery options.

When the bank account is chosen, terms and conditions for the selected bank appear. Click ‘Next’.

Then, enter in the banking credentials and proceed with secure sign-in.

Select and save the correct account.

Lastly, review the information and select ‘Submit’.

You will then be taken back to CORE BackOffice. A popup to set the default payment speed will appear.

Select the timeframe that you would like as the default and choose ‘Save’.

You will then see the account status as ‘Inactive: In Review’. The review process is completed by eCommission, with an expected turnaround time of fewer than 24 hours.

Once reviewed, the status will either be ‘Active’ or ‘Inactive’.

If the status is showing as ‘Inactive’ it’s likely:

The most common issues:

Once the status is ‘Active’, the Agents will be auto-sent an email to create their ACH.

Select ‘Exit’ from the top right.

You will then be taken back to CORE BackOffice.

Please Note: If the Broker’s current bank account is not within the IBV Network then the Broker will not be able to offer their Agents faster payment speeds. They may request CORE BackOffice Support reach out to eCommission to request that the funding source be added to IBV.

If the brokerage adds their funding source via Instant Bank Verification, the standard payment time frame will be 2 business days.

If the Broker adds their funding source via the Account Number and Routing Number, the standard payment time frame will be 3 business days.

To add the bank account from this point, click ‘+Add Bank Account’. A popup will appear asking you to choose how you’d like to verify your bank information.

If Manual Bank Verification is chosen, complete all fields on the following page and select ‘Submit’.

Then, the account status will show as ‘Inactive: In Review’. The review process is completed by eCommission, and the expected turnaround time is less than 24 hours.

Once reviewed, this will either be listed as ‘Active’ or ‘Inactive’

If the status is showing as ‘Inactive’ it’s likely:

The most common issues:

Once the status is ‘Active’, the Agents will be auto-sent an email to create their ACH.

With the new eCommission ACH payments set up in CORE BackOffice Brokers have the opportunity to choose the payment speed for Agents & Vendors. Use this help article to learn more about the payment speed options and how to get this configured easily.

Please Note: You will need to set up ACH for the brokerage before choosing the payment speed.

If the brokerage was not able to set up ACH for the company using the Instant Bank Verification (IBV) method, then Agents will receive their payments 3 business days from when the payment is initiated.

Important: Payments must be initiated by the brokerage by 4 pm CST to have these payment speeds applied.

For example, if payment is initiated on a Monday at 3 pm CST, the payment will arrive on Thursday. However, if payment is initiated on a Monday at 4:02 pm CST, the payment will arrive on Friday.

Weekends and holidays are not business days, therefore, payments do not process or arrive on these days.

If the brokerage has completed the IBV method when setting up ACH for the Company, then Agents will have the option for faster payment speeds.

Two Day Payments - No additional fee

Next-Day Payments - $15 fee per transfer

Same-Day Payments - $25 fee per transfer

If this is set to be paid by the Agent, it will come out of the payment.

For example, if the brokerage is paying $1000, and it is set for same-day delivery speed ($25 fee) to be paid by the Agent, then the Agent will receive $975.

If this is to be paid by the brokerage, it will come directly from the brokerage bank account.

For example, if the brokerage is paying $1000, and it is set for same-day delivery speed ($25 fee) to be paid by the broker, then $1025 will withdraw from the brokerage’s bank account, and $1000 will be paid to the Agent.

Please Note: Payments must be initiated by the brokerage by 4 pm CST to have these payment speeds applied.

For example, if the brokerage initiates payment for same-day delivery at 3:30 pm CST, it will arrive that night. However, if the brokerage initiates payment for same-day delivery at 4:30 pm CST, it will arrive the next business day as it has missed the cutoff time for that day.

If a brokerage initiates payment for next-day delivery after 4 pm CST, it will arrive in 2 business days as it has missed the cutoff time for that day.

Weekends and holidays are not business days, and so payments do not process or arrive on these days.

If the speed setting has a fee that is currently paid by the broker, and the Agent goes to change this, it will be automatically set to be paid by the Agent. The only way to have this paid by the broker again is to have a Broker account (or an Admin account that has been approved for eCommission payments) update this.

After you add a bank account via IBV, you will see a popup asking if you’d like to set the payment speed now, even though the bank account is not active yet. To change this later, the bank account will need to become active first (typically around 2 hours) and then this can be changed in the account settings.

Default payment speed can be set at the company level by a Broker (or an Admin that has been approved for eCommission payments) in My Account > Account Settings at the bottom of the page. They’ll see the option for this if a bank account has been added through IBV and it’s been approved. This will change the payment speed for all Agents in the Company.

Default payment speed can be set at the Agent level by a Broker or by the Agent. This can’t be seen until the Agent has added a bank account and it’s become active. Default payment speed is located on the Agent profile page, on the bottom left-hand side.

If the Broker hasn’t set a default speed at the Company level, it will be set to the 2-day by default and either the Broker or Agent can change it. If an Agent changes to a paid speed, they will have to pay the fee from their commission (the agent cannot set it so the broker will have to pay the fee).

As long as expedited speeds are available, payment speed can be set as needed per transaction if all the Agents on it have a bank account added.

Please Note: The payment delivery speeds will not be visible when originally manually adding the transaction. The Agent’s bank account will need to be verified as valid before it’s visible.

Once created, the payment speed appears under the commission data on the left of the transaction info page.

The Agent can also change this within the transaction, but if they choose a paid speed then they will be responsible to pay the fee from their net amount. This does not affect the Agent’s default setting and only applies to the individual transaction.

When the Broker goes to pay that Agent on the pay agent tab of the transaction, it will use the speed the Agent had set, this can still be changed on the payment page before initiating the payment.

If the payment is $100 or greater:

Two-Day Transfers: $3

Next-Day Transfers: $15

Same-Day Transfers: $25

If the payment is less than $100:

Three-Day Transfer: No Fee
​

Once the commission disbursement is created for Agents and Vendors that are set up for ACH, the payments may be initiated to them on the ‘Pay Agent’ and ‘Pay Vendor’ tabs of a transaction.

Please Note: If there are staff users that need to send transfers, please enable the Allow user to pay agents & vendors via Payment Gateway permission for their account by going to My Account > Staff Users. This permission can be enabled by either the broker or from a super admin staff user account.

To pay an Agent, go to the ‘Pay Agent’ tab of the transaction and click ‘$Pay Agent - Payment Gateway’.

A five-minute countdown will begin to complete this payment, this is visible in the top right corner.

Select the funding source. Once selected, the delivery speed set for this transaction will be visible. The delivery speed, and the party that will be paying, may be updated at this time if needed.

Pay Agent Via Payment Gateway

If the 'Pay Via Payment Gateway' box is checked, this will not allow a bank without expedited options to be selected on the 'Pay Agent' tab.

If it is unchecked, and the user has a bank account approved with eCommission without expedited options (3-day speed only), then it will show the 'Pay Via Payment Gateway' option on the 'Pay Agent' tab.

Please Note: If either the delivery speed or the party that will be paying, would need to be updated, this must be done on the transaction info page before the disbursement is created. In this case, delete the disbursement, make any necessary changes on the transaction info page, then re-create the disbursement.

Click ‘Confirm’. Then, enter the 2-Factor Authentication code to initiate payment.

There are transfer minimums and maximums. The minimum is $5 and the maximum is $50,000. Transfers of less than $100.01 can be made with a 3-day payment speed only.

If the maximum requirement is exceeded, the following message will appear when trying to submit payment.

TIP: If the payment to the agent is over $50,000, a workaround can be used to split the payment on the disbursement. To split the payment, first, go back to the commission disbursement page and under the Agent’s ‘Post Commission Credit/Debit’ section and click ‘+Pay Additional Agent from _______’s Commission’.

Name the item, and choose the same Agent’s name to pay the item to, for the $50k maximum, and Save the item, then update the disbursement.

Now, you may go back to the ‘Pay Agent’ tab and there will be two spots to pay your Agent, one for the $50k maximum and the other for the remainder.

Please Note: This is being processed as two separate transfers, as there is a maximum amount per transfer. This means that if expedited speeds are used, there is a respective service fee per transfer.

To pay a Vendor via ACH, the Vendor will first need to be set up for payment transfer with a bank account added.

If there are no eligible Vendors to pay the following screen will appear, with a tooltip showing the requirements.

There must be a debit assigned to the Vendor in the ‘Pre-Commission Credit/Debit’ area, and this debit item must have the ‘Include this credit/debit in the Total Due to Brokerage?’ set to ‘Yes’.

If these conditions are true, the Vendor will be available to pay. Click the ‘$Pay Vendor - Payment Gateway’ button.

The Agents can set up their accounts once the brokerage has set up their eCommission account, added a bank account, and that bank account is active.

No, once the brokerage's bank account becomes active the Agents will be automatically sent an email to set up their ACH information.

Yes, the Agent's can be sent an email by going to the Agent Roster, in the Payment Gateway column. Then select the mail icon to send an invite.

The brokerage will need to add their bank account in order for the Payment Gateway column to appear on the Agent Roster page.

Transfers can be cancelled 1 hour after being initiated. Any time after that, they cannot be cancelled by the CORE BackOffice Team or eCommission. There will be a cancel button on the payment transfer logs page.

The balance is used to ensure that there are sufficient funds to pay the Agent.

$50k is the maximum transfer amount.

$5 is the minimum transfer amount.

No, ACH payments cannot be sent through Payment Gateway via the other income log. ACH transfers must be tied to a specific transaction entry. This is a limitation put in place by the ACH provider, eCommissions. Items can still be tracked in the other income log.

No, CORE BackOffice does not store the login information. eCommission does not store the login, nor does finicity. The login returns a token that authorizes eCommision to send money to the account.

Fees are paid to eCommission.

Yes!

Have more questions or need assistance? Please reach out to Customer Support via the blue chat bubble to the right or by emailing cbosupport@insiderealestate.com!