eCommission is the leading provider of commission processing services to the real estate industry. They provide electronic commission transfers for CORE Back Office on closed real estate transactions using their Payment Gateway platform. eCommission also provides commission advances to Agents on pending sales and active listings. eCommission has operated continuously since 1999 and works with thousands of agents, brokers, MLSs, and technology companies nationwide.

A commission advance is a financial service whereby a Broker sells a portion of a pending commission for a fee. In exchange, funds are advanced before closing. The service helps Agents manage cash flow ups and downs common in real estate, by providing access to commissions when needed.

As Broker, all commissions belong to your company. Agents cannot advance commissions without your consent. The agreement you sign authorizes the purchase by eCommission of the commission earned for a particular sale after any split or balance owing to your Company.

No, eCommission uses an underwriting model that supports a 92% closing success rate. Meaning only 8% of approved transactions fail to close. However, if this does happen, Agents, are responsible to replace the commission using proceeds from a future sale. Brokers bear no responsibility to replace an advance on behalf of an Agent. If no future commissions are earned or the Agent leaves your Company, for example, eCommission bears the risk of loss.

An additional closing fee will be added to the disbursement when repayment is required on the transaction. Once the transaction closes and commissions are being paid out, the portion owed to eCommission is automatically sent via electronic bank transfer out of the agent’s commission.

Each participating Broker earns a revenue share equal to 5% of the fee charged per advance transaction. This revenue is earned upon successful closing and repayment of the advance to eCommission Revenue share payments are distributed to Brokers on a quarterly basis.

Find Commission Advance Settings under 'eCommission' > 'Commission Advances' > 'Settings'.

Payment advance is automatically enabled when the brokerage’s payment gateway account becomes active. You can easily turn this feature off using the checkbox.

From this page you may also choose to have a notification email go to your respective Agents anytime they have a transaction that’s eligible for an advance.

Lastly, you may set a maximum percentage that the Agent may request. The commission advance requests already take the Agent’s assigned commission plan on the transaction and include these calculations as the range the Agent may advance is created. However, if the brokerage tends to collect unpaid billing items on disbursements, it's possible you would like the Agents to have a buffer.

For example, you may say the Agent may only request a maximum of 90% of what their net commission should be, so there would be a 10% buffer to collect billing items.

Find the Commission Advance Logs from the Commission Advances tab > Commission Advance Log

When Agents make commission advance requests, they will select an authorized signer from the brokerage to approve the request, before it goes through the underwriting process with eCommission. Advance requests must be done before the disbursement is created for the transaction.

If the Agent receives an advance on their commission, an additional closing fee for re-payment to eCommission will be added to the disbursement when it’s created for the transaction. Once the transaction closes and commissions are being paid out, the portion owed to eCommission is automatically sent via electronic bank transfer out of the Agent’s commission. The commission advances and their progress can be viewed from the Commission Advance Logs.

For requests initiated in eCommission (not directly in CORE BackOffice) there will be unmatched commission advance requests within CORE BackOffice.

When creating the disbursement you will see a popup with a warning that there are unmatched commission advance requests. Click the 'Go to Advances' button to be automatically taken to the 'Advances' tab.
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If there are unmatched commission advances they will be visible in the 'Advances' tab. Click the contract number associated with the disbursement you're creating.

After selecting the appropriate contract number a popup will appear asking you to confirm you've selected the related advance to match to the disbursement.

The status for each request will update as the request continues through the process, and can be seen by going to the Commission Advance Logs.

In Process - The Agent has made the request and it is going through the process of getting authorization from the brokerage representative, and then the eCommission underwriting process.

Funded - The request is approved and eCommission has successfully sent the money out to the Agent. This may take 1-2 business days to arrive depending on if the Agent chose Wire, or Next Day ACH in their request, along with the receiving financial institution’s processing time.

Due - The status changes from Funded to Due at the close date of the transaction, to indicate repayment is owed.

Repaid - The transaction with the repayment on the commission disbursement has been paid out to all parties, and eCommission received the owed repayment.

Cancelled - This status will show if the request was cancelled either by the brokerage representative or eCommission during the underwriting process. This request is complete at this point and will not move forward.

The brokerage must authorize each commission advance request before they go through eCommission’s underwriting process. The broker account is automatically an authorized signer. Staff user accounts may be given permission to also become authorized signers by going to My Account > Staff Users > select the staff user, and select the box for Authorize user to be a signer for eCommission Advances.

Please note: This is a separate permission from Allow user to pay agents & vendors via payment gateway and the two permissions do not need to be used together.

Have more questions or need assistance? Please reach out to Customer Support via the blue chat bubble to the right or by emailing cbosupport@insiderealestate.com!