eCommission is the leading provider of commission processing services to the real estate industry. They provide electronic commission transfers for CORE Back Office on closed real estate transactions using their Payment Gateway platform. eCommission also provides commission advances to Agents on pending sales and active listings. eCommission has operated continuously since 1999 and works with thousands of agents, brokers, MLSs, and technology companies nationwide.

A commission advance is a financial service whereby an Agent and Broker sell a portion of a pending commission for a fee. In exchange, funds are advanced before closing. The service helps Agents manage cash flow ups and downs common in real estate by providing access to commissions when needed.

eCommission is seamlessly integrated with CORE BackOffice. Simply choose the eCommission tab from the CORE Back Office navigation menu, or go to View Transactions under the 'Transactions' tab. Then, select “Get Paid Now” next to the pending sale or active listing you wish to advance. Confirm your transaction details and the bank account info which you would like to have your funds deposited, then digitally accept the eCommission agreement. Your request is then sent to your company for approval. Once received, funds are deposited into your bank account within 1 hour Monday-Friday 9:00 AM - 4:30 PM, excluding weekends and holidays.

eCommission uses an underwriting model that supports a 92% closing success rate. Meaning only 8% of approved transactions fail to close. However, if this does happen, Agents, are responsible to replace the commission using proceeds from a future sale. Brokers bear no responsibility to replace an advance on behalf of an Agent.

The cost depends on the amount requested and the length of time until closing. Using an example as a new customer requesting $2000 on a sale closing in 14 days, the cost would be approximately $200. Check out the cost estimator within the request advance process before submitting, or talk with a customer service rep at 1-877-882-4368 to find out the details specific to your needs.

Pending Sale Advances range from $500-$20,000 on sales closing within 120 days. Active Listing Avances range from $500-$5,000 on any listing with at least 90 days remaining within its term. To qualify for an Active Listing Advance, Agents must have sold at least 1 home within the past 6 months, and 2 others within the past 12 months.

Whether newly licensed or a top producer, almost every Agent experiences occasional cash flow ups and downs while selling real estate. Some months are booming with closings, other months are lean - and expenses are constant. Agents use eCommission on average 3 to 4 times per year to steady their income, ensure their bills are paid on time and reinvest into their growing business.

Please Note: You must have your Payment Gateway account set up to see these options.

When you log in to your dashboard if you have transactions eligible for advance a banner will appear letting you know.

Eligible transactions are either Active or Pending status, and do not yet have a disbursement created.

There are three ways to see these transactions and initiate a request

After clicking 'Get Paid Now', you’ll be redirected to a new screen for the request. There will be small differences depending on if the advance request is on an Active or Pending transaction.

For Active Transactions

After clicking 'Get Paid Now' next to an active transaction, you’ll be taken to a new frame that directly links to eCommission. There is a chat bubble to the right of this page that goes to eCommission’s support team should you need assistance or have any questions with your advance request.

Enter any missing information and click 'Next' at the bottom.

The request will be broken down into three sections.

Amount Details:

The listing date and price will auto-populate if they were a part of the transaction in CORE BackOffice, otherwise please enter this information as it has an effect on how much you may advance.

Enter how much you’d like to advance out of the range you see above the text box field. The Discount field is the amount that would need to be paid to eCommission for advancing the funds, and changes depending on how much is advanced out of the range. These items are determined by eCommission, please direct any questions about these items to eCommission Support using the chatbox on the right.

The total amount due at closing will show as the final box in this section.

This is where the funds will be sent:

This is pre-populated from the bank account tied to your Payment Gateway account, and cannot be changed. If this needs to be changed, then the bank account tied to your Payment Gateway account would need to be updated and become active before the request should be attempted.

Tell us about your past sales (Active Listings Only):

Since this is a request on an active transaction, meaning there are no contract or closing details, eCommission requests information about 3 of your past sales to take into account during their underwriting process. The first of these needs to be within the last 6 months, and the next two sales would need to be within the last 12 months.

Closing company details (Pending Listings Only): Since this is a request on a pending transaction, meaning there’s a contract, eCommission requires the closing company details. Once you have made a request using a closing company, it is stored for you with eCommission, and you will be able to enter in the phone number for the title company on future requests and the rest of the title company information will auto-populate. Enter the officer from that company and their contact details, or select if previously used.

Click 'Next' to continue.

Click 'Finalize Request'. Then, you will be taken to the Docusign screen to sign the eCommission agreement

Review the information, sign in the two provided areas, and click 'Finish'.

Now that you have signed, a brokerage representative will need to review and sign. Click the box under 'Select a Signer' to select one of the available representatives that the brokerage has set up, then choose if you will email or text them.

There is no copy of the text as that’s a short/auto-generated text that eCommission sends out and cannot change. However there is a copy of the email available for you to see, and this may be edited if you’d like to add anything for the brokerage representative that will be receiving this request. For either option, click 'Send' at the bottom to continue.

You will receive a confirmation number and the name and contact information for your eCommission account manager that will be reviewing this request post-brokerage representative approval.

This request will then be tracked under eCommission > Commission Advances > Commission Advance Logs.

The status for each request will update as the request continues through the process, and can be seen by going to the Commission Advance Logs.

In Process - The Agent has made the request and it is going through the process of getting authorization from the brokerage representative, and then the eCommission underwriting process.

Funded - The request is approved and eCommission has successfully sent the money out to the Agent. This may take 1-2 business days to arrive depending on if the Agent chose Wire, or Next Day ACH in their request, along with the receiving financial institution’s processing time.

Due - The status changes from Funded to Due at the close date of the transaction, to indicate repayment is owed.

Repaid - The transaction with the repayment on the commission disbursement has been paid out to all parties, and eCommission received the owed repayment.

Cancelled - This status will show if the request was cancelled either by the brokerage representative or eCommission during the underwriting process. This request is complete at this point and will not move forward.

When repayment is owed on a transaction an additional closing fee will be added to the disbursement to pay eCommission for the total due at closing from the request (determined in step 2 of the request process). Once the transaction closes and commissions are being paid out, the portion owed to eCommission is automatically sent via electronic bank transfer out of the agent’s commission.

For requests initiated in eCommission (not directly in CORE BackOffice) there will be unmatched commission advance requests within CORE BackOffice.

When creating the disbursement you will see a popup with a warning that there are unmatched commission advance requests. Click the 'Go to Advances' button to be automatically taken to the 'Advances' tab.
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If there are unmatched commission advances they will be visible in the 'Advances' tab. Click the contract number associated with the disbursement you're creating.

After selecting the appropriate contract number a popup will appear asking you to confirm you've selected the related advance to match to the disbursement.

Have more questions or need assistance? Please reach out to Customer Support via the blue chat bubble to the right or by emailing cbosupport@insiderealestate.com!