Overview
The Appointments feature lets you set and schedule appointments for your leads, and keep track of those scheduled calls directly within your kvCORE database. You can also set your appointment availability within your Agent profile, which will sync with any Google and Outlook calendars connected to kvCORE.
How to Set Appointments
In order to start using the Appointments feature, you will first need to sync your Google or Outlook calendar to kvCORE. This not only enables the ability to schedule appointments from within kvCORE, but will also allow you to set your availability for future appointments.
Within your lead's profile, click on "Add" at the top right of the Appointments modal.
Appointments Panel Overview
Appointment Type - Select the type of appointment you would like to make from the following options:
Buyer Appointment
Listing Appointment
Custom Appointment (for appointment types that do not necessarily fall into the above categories)
Method - Choose the method of contact for this appointment.
Phone
In Person
Virtual
Date - Select the date of the appointment.
Start and End Time - Choose how long the appointment will last.
Location - Click to select the location during which the meeting will take place.
Note: If a Virtual appointment was selected in Step 2, the Location section will automatically change to allow the addition of a virtual meeting link.
Guests - Select the leads and/or additional agents who will be attending the appointment. The dropdown will populate any associated leads, along with any agents who are also assigned to that lead. You and your lead will be selected by default, but you will also have the option of sharing the appointment with the account owner, the associated Lender, and any Relationships tied to that lead.
Every contact added to the appointment as a Guest will receive an email notification that an appointment has been set up.
The email received will include an event attachment to allow guests to add it to their calendars.
Description - Add notes here relating to the type of appointment that will be taking place.
Subject Line - Optional; allows you to set a custom title for the appointment that will be displayed on the email invitation.
Send Invitation email & text reminder - Sends an email and text reminder for the appointment, but can be toggled off if you would prefer to log the appointment without sending communications.
Set Appointment - Completes the process by sending any invitations and adding the appointment to the lead's profile. The newly created appointment will appear on the far right of the lead's profile.
Timeline Notes for Appointments
Once an appointment has been set, you will see a new "Appointment Set" confirmation appear in the lead's timeline. Until an appointment has been confirmed by the recipients, the timeline will display "Pending Confirmation":
Once the appointment has been confirmed, the timeline note will update accordingly to "Confirmed":
Completed appointments will display as follows:
Appointment Reminders
Prior to the date of your appointment, you may send a reminder to the attendees by clicking on the "Send Reminder" button on your scheduled appointment. This will re-send the invitation via text and email in the event that the original communications were missed.
Email Notifications
Newly Created Appointment Notification for Agents
You will see this notification for any appointments that you have personally set, or if an appointment was created for you by an admin. The Add to Calendar link can be used to add the appointment to any virtual calendar (such as Google or Outlook).
Appointment Invitation for Guests
All guests assigned to the appointment will receive the following email. The Confirm Appointment link can be used to add the appointment to any virtual calendar.
Appointment Reminder for All Recipients
If an appointment reminder was sent to your guests, they will see the following in their inbox.
Daily Summary
You'll receive a daily email each morning with a summary of any appointments you have been scheduled to attend.
Logging Outcomes
You can log the outcome of your appointment by clicking on either the white circle next to your appointment on the far right of the lead's profile, or by selecting the "Log Outcome" button on the lead's timeline.
Appointment Met
If the call was successful, you may add notes to the "Outcome Notes" section. You can also optionally change the lead's status, if applicable.
Appointment Not Met
If the appointment was cancelled or otherwise could not be completed, you'll have the option to add a reason as well as additional appointment notes.
Appointment Availability
To set your availability for appointments, open your agent profile. The Appointment Availability section can be found at the lower right section of your profile.
Click on "Edit" to select your available dates and times. These settings can be changed at any time and will update immediately.
When setting up a new appointment, the calendar will reflect your available dates and times. Any time intervals or specific days marked as unavailable will be greyed out. Additionally, as long as you have synced your Google or Outlook accounts to kvCORE, the system will update your availability based on those calendars as well.
Availability Settings Overview
Time Zone - Select your desired timezone from the dropdown.
Weekly Hours - Configure the hours and intervals during which you will be available during the week for appointments. Clicking on the blue plus symbol adds an additional interval, and you can delete any unwanted intervals by clicking on the trash can icon.
Vacations - If you will be away for an extended period of time, you can set those dates here.
Please Note: The Timezone setting on your computer must match your Timezone selection in My Profile. Otherwise, you may run into problems selecting the appointment's ending time.
Below are instructions showing how to update this, depending on your operating system.
Common Appointment Issues
I can't select an END time for an appointment I'm trying to set. What can I do?
There are a few reasons why the system does not allow an END time to be selected for appointments:
Outlook/Google Calendar is not enabled. In order to use the Appointments feature, you will need to make sure that your Outlook or Google Calendar is synced to kvCORE.
Timezone disconnect. The Timezone setting on your computer must match your timezone selection in My Profile. If you have a different timezone on your computer than is reflected in your profile, you will not be able to select an END time.
Appointment availability has not been set. In order for the Appointments feature to function correctly, you will need to set up your availability within My Profile.
Your Availability time is set to end at 12:00 AM. This causes the system to set the END time before the Start time. The end time must be set to 11:59pm in order for the system to set appointments correctly.
If you have more questions about Appointments, please reach out to Support via the blue chat bubble to the right or by emailing kvcore@insiderealestate.com!