How long does my MLS feed take to update?
Most MLS feeds will update hourly (or faster), but some may take longer. Several factors contribute to the amount of time it takes an MLS feed to complete an incremental update, including:
the overall size of the MLS or individual update
the reliability of the MLS server or IDX provider and any potential limits they may impose on data consumption
potential browser caching
If you’re noticing a significant or repeated lag time between when listings are added to your MLS and when they are displaying on your website or within the CRM, please send along those examples so that we can investigate. Recent or active examples are preferred. Listing IDs and full listing addresses are also appreciated.
An MLS field is not populating as a keyword search option. Can it be added?
It may be possible to add that field as a keyword option as long as the field and relevant data are provided in the IDX feed from your MLS.
Why can't I search for Public Remarks using the keyword search option?
In order to return results when searching Public Remarks, the keyword used must exactly match the full content of the Public Remarks field in a listing. This is because BoldTrail's search functionality uses a full-value match system for unique fields such as Public Remarks.
For example, if a listing's remarks say, "This charming home boasts an in-ground pool and spacious backyard," a search for the keyword "in-ground pool" will not bring up this listing unless "in-ground pool" is the complete content of the "Public Remarks" field.
Due to this limitation, searching via keywords on Public Remarks may not be helpful, as the system will not be able to match parts of sentences or phrases.
Latitude and Longitude are available for my listing in the MLS. Why isn’t it present in IRE?
Some MLSs may not include latitude and longitude in their IDX feeds for technology providers. This may be due to the data provider they use to obtain listing coordinates (such as Bing or Google) and their contract stipulations with that company, the IDX provider who managers their data feed and their contract stipulations with that IDX provider or they may choose to exclude it for another reason entirely.
When latitude and longitude are not included in the IDX feed we receive, Inside Real Estate relies on our 3rd party partners to provide coordinates for listings. In the rare case where the latitude and longitude are empty for a listing its very often due to rural areas or new construction not covered by mapping APIs or the address is poorly formatted in the MLS data.
Have more questions? Please reach out to Customer Support via the blue chat bubble to the right or by emailing support@insiderealestate.com!